Despite running the whole procedure carefully with attention to detail, there is a very small chance that the products will be damaged or missing or repairs not be as expected. As soon as customers inform us of any faults or damage, we will investigate the problem, try to find the errors and fix them. If there is a problem even though strict controls have been implemented in accordance with our standards, sometimes mistakes can be caused by manufacturing. However, we feel that whatever errors occur when your products are in our custody, you are entitled to hold us responsible and receive appropriate compensation. We are not responsible for any damage that is not caused by us (based on clear evidence). However, if customers want us to fix such damage, we will repair the damage at a cost of 50% of the actual cost of repairs.
We only accept payment in the form of CASH or BANK TRANSFER.
Lead-time is given as the estimated time to expect when you order your goods, and every effort will be taken to fulfill the orders on time. We will not reduce the quality of the product for the sake of speedy manufacture of your product. Clients are expected to understand that the delivery time depends on several factors such as the availability of materials from our suppliers or manufacturing of leather potentially hampered by the weather conditions. Such delays do not entitle the customer to cancel the order, and we are not willing to return funds that have been given when the booking has entered the production process. We will always provide information about the status of the product that you have ordered.
We only accept payment in the form of CASH or BANK TRANSFER.
Specialized, manufactured products cannot be returned because the product has been made according to the specifications that you provide and we cannot offer it to another customer. Products that are custom ordered cannot be canceled without ceding any payment already given. We reserve the right to cancel, terminate or suspend delivery without being liable for any loss or damage arising from delays due to something that is beyond our control. We will not accept goods that are not satisfactory due to any faults or damage unless we have agreed beforehand. No compensation is given for goods that are not satisfying. All complaints must be received within 2 weeks after the delivery time.