Terms & Conditions

BOOKING CONDITIONS

  1. The Minimum order is 10pcs for each size and design.
  2. After the payment is transferred to our bank account, the production will begin.
  3. Please make sure you calculate the delivery time based on the time of payment, not the time of booking.
  4. Customers are required to provide all personal data required to complete the booking.
  5. The shipping fee for returns due to customer error reservations, such as COD not being ready, wrong address, refusal, etc, are the responsibility of the customer.

BASIC AND ACCEPTANCE OF TERMS AND CONDITIONS

Despite running the whole procedure carefully with attention to detail, there is a very small chance that the products will be damaged or missing or repairs not be as expected. As soon as customers inform us of any faults or damage, we will investigate the problem, try to find the errors and fix them. If there is a problem even though strict controls have been implemented in accordance with our standards, sometimes mistakes can be caused by manufacturing. However, we feel that whatever errors occur when your products are in our custody, you are entitled to hold us responsible and receive appropriate compensation. We are not responsible for any damage that is not caused by us (based on clear evidence). However, if customers want us to fix such damage, we will repair the damage at a cost of 50% of the actual cost of repairs.

PAYMENT METHOD

We only accept payment in the form of CASH or BANK TRANSFER.

TIME

Lead-time is given as the estimated time to expect when you order your goods, and every effort will be taken to fulfill the orders on time. We will not reduce the quality of the product for the sake of speedy manufacture of your product. Clients are expected to understand that the delivery time depends on several factors such as the availability of materials from our suppliers or manufacturing of leather potentially hampered by the weather conditions. Such delays do not entitle the customer to cancel the order, and we are not willing to return funds that have been given when the booking has entered the production process. We will always provide information about the status of the product that you have ordered.

PAYMENT METHOD

We only accept payment in the form of CASH or BANK TRANSFER.

CANCELLATIONS, RETURNS AND REFUNDS

Specialized, manufactured products cannot be returned because the product has been made according to the specifications that you provide and we cannot offer it to another customer. Products that are custom ordered cannot be canceled without ceding any payment already given. We reserve the right to cancel, terminate or suspend delivery without being liable for any loss or damage arising from delays due to something that is beyond our control. We will not accept goods that are not satisfactory due to any faults or damage unless we have agreed beforehand. No compensation is given for goods that are not satisfying. All complaints must be received within 2 weeks after the delivery time.

COST

  1. We require a 50% non-refundable downpayment for reservations. This downpayment is a guarantee for making the goods that you ordered.
    The rest of the payment (50%) is expected to be settled before taking the order.
  2. The shipping cost is included in the total cost of your order. We will happily use the shipping rates in your contract if the information is provided previously at the time the reservation is made.
  3. We reserve the right to correct the price or calculate the errors.
  4. Prices are a matter that is possible to change with notice in writing or verbally. We are unable to make a cancellation at the time of the change.
  5. Price changes may occur at the time of reordering at different times.

DELIVERY

  1. PT. TRI DWI HANTORO only uses DHL as trusted courier.
  2. If the customer does not have an account with DHL courier, we are willing to use our courier account with the customer’s permission to replace every expenditure.
  3. We accept other couriers and expect the customer to have an account with such couriers.